Frequently Asked Questions...
What
do your car rental charges include?
Unlimited mileage, insurance for collision (CDW), theft (TPC), local, government & airport taxes if applicable, airport premium location fees if applicable, 24 hour breakdown recovery, road fund licence, one-way fees if booked as a one-way hire and VAT.
What do your car rental charges
not include?
Insurance damage excess (£250-£600 refundable deposit swipe on your credit/debit card paid on collection of rental vehicle), full fuel tank purchase, baby/child seats, additional drivers, young driver fees (under 25 only) out of hours surcharge if applicable, home/office delivery & collection if applicable, London congestion charges if applicable.
Can I buy a cheaper annual
or daily insurance excess policy?
Yes, we do offer an alternative that can be used all over
Europe. An annual policy is only £49.00 or a daily
policy is only £4.50. This can often pay for itself
in one trip.
Click
here for daily insurance or click
here for annual insurance.
You can purchase extra insurance on the day of rental from
the car rental desk, average cost are £5.50 GBP* per
day, £10.00 GBP* per day if less than seven days. This
reduces your excess liability to £100.00 GBP.
What do your sports & prestige
car rental charges include?
Unlimited mileage, insurance for collision (CDW), theft (TPC), local, government & airport taxes if applicable, airport premium location fees if applicable, 24 hour breakdown recovery, road fund licence, one-way fees if booked as a one-way hire and VAT.
What do your sports & prestige
car rental charges not include?
Insurance
damage excess deposit £1000-£1500, damage
excess waiver option, full fuel tank purchase, baby/child
seats, out of hours surcharge if applicable, home/office
delivery & collection
if applicable, London congestion charges if applicable.
What
documentation do I need when picking up my car rental?
You MUST bring:
- A valid, current, full driving licence (and paper counterpart
for UK new photo licences) for each intended driver
- Driving licence that must be valid for driving in the
UK
- Photo ID for each intended driver e.g. Passport or Photo
Driving Licence
- A valid credit or debit card for security and damage/fuel
deposit (£250-£600 payment by credit/debit
card on collection of rental car)
Driving Licence: All drivers must produce
both parts (if applicable) of their full, valid British /
EU / international driving licence which must have been held
for at least 12 months.
International and non UK residents driving licences
are widely accepted. It is the driver's responsibility to
ensure that they have the appropriate driving licence for
use in the UK.
The fourmotion.com reservations department must be advised
of you have any current endorsements at the time of booking,
when booking on-line there is a form to fill in if you have
any endorsements you need to notify us of,
failure to notify us could result in refusal of the car to
the hirer. Please be advised that no refunds will be given
for rentals rejected due to non-production of a valid driving
licence. Photocopied or faxed licences cannot be accepted,
the car rental office can contact the DVLA if you are a UK
resident and have lost or forgotten your driving licence,
this can be performed Monday - Friday 08.30 - 20.30 Saturday
08.30 - 17.30 only.
Is there an excess
waiver available for the Sports & Prestige cars?
Insurance excess = £1000.00 GBP credit card imprint
required on pick up.
Insurance excess waiver (available at the car
rental desk on pick-up at a cost of £10.00 GBP* per
day). This reduces your excess liability to £500.00
GBP.
Alternatively, you can purchase a cheaper option
through insurance4carhire.com*
(*some exclusions apply - please check with
insurance4carhire.com).
Can I hire a Satellite
Navigation Unit?
Yes
you can hire a portable Satellite Navigation unit for any
location at competitive rates by clicking on the banner below.
What are your opening
hours?
Our car hire Reservations Department is open 08:00–20:00
7 days per week. We also operate an emergency service that
monitors all messages left on our telephone messaging systems.
All other UK Car Rental locations are open at different times.
A full list is available here.
When do you charge my credit or
debit card?
We take a small pre-payment from the credit or debit card
supplied, this pre-payment is used to book and confirm your
reservation. We then send your arrival or pick-up details
and car rental voucher detailing any payments you have made.
The balance is then payable on arrival at the car rental desk.
What if I need to change or cancel
my car rental reservation?
If you need to cancel or change your car hire reservation
we will do this free of charge. There are no additional fees
for changing car hire bookings unless you are extending your
booking which, in turn, will incur additional costs. Please
allow at least 24 hours notice to make changes your reservation.
What if I need to cancel and you
have already charged my pre-payment?
All pre-payments will be refunded in full if the
cancellation is within 72+ hours of the booking start time.
Alternatively, your pre-payment
can be held against a future booking with Fourmotion.com
with no time constraints.
What is your additional driver charge?
Additional driver fee is £7.49 inc VAT per day, per driver, with a maximum charge capped at £74.99 per driver, per rental Inc VAT.
How much do you charge for young
drivers?
Charges vary slightly from supplier to supplier, but the average
prices are:
- 23-24 yrs = £10.50 per day
Some car rental companies may not charge extra, please ask
at time of hire.
How much are Baby/Infant seats to
hire?
Baby seats cost £5.50 per day, (capped at £35.00
for the duration). We supply seats for ages 0-9 mths / 9 mths–48
mths / Infant seats / Booster seats 4yrs +
How do you calculate your car rental
days?
All car rentals are calculated on a 24-hour basis
from time of pick-up. To avoid any confusion one day is any
period of 24 hours, i.e. 0800 to 0800 the next day or 12 noon
to 12 noon is 24 hours or one day’s car rental.
Can I take the car hire from the
UK to Europe or overseas?
We can arrange extra insurance cover for continental
use and breakdown recovery for driving outside of mainland
UK. The charge is £115.00 Inc VAT for the duration
of your trip. Overseas driving packs include warning triangles,
spare bulb kit, and special insurance/breakdown recovery
for overseas use. Pre booking is required for this service,
if you need a overseas driving pack, please indicate dates
of travel and destination country/countries on the booking
form*
*Sports Cars, Prestige Cars, Commercial Vans, and 12 seater
minibuses are NOT allowed off mainland UK, all other vehicle
types are OK to use overseas. Please contact
us if
you are unsure.
Can I guarantee a particular
make or type of car hire vehicle?
Fourmotion.com cannot guarantee a particular make
or model of vehicle. The vehicles illustrated within this
website or on your voucher/booking form are for guidance only
and may be substituted for an alternative, similar or upgraded
car (at no extra cost). We will, however, try and accommodate
any request for specific vehicles you ask for. If you have
booked a Sports or Prestige car, the vehicle you have booked
will be requested but not 100% guaranteed.
What type of promotions do you run?
We do run offers from time to time, please keep an
eye on the specials
offers page see promotional emails.
What if the Car Rental station is
insisting I have an upgrade?
Car rental companies may sometimes need to upgrade your vehicle,
this should be free of charge unless you have agreed to pay
for an upgrade locally. Our regular clients welcome free upgrades.
What should I do if my car rental
vehicle breaks down?
All the cars on the fleet are under 9 months old,
therefore, breakdowns are rare. However, each vehicle is fully
covered for breakdown assistance (please refer to the breakdown
recovery information supplied with your car rental information/agreement).
Is it true that congestion charging
is enforced in the UK?:
Congestion charging in London, England and other
cities in the UK has now become common practice. Please take
the advice from the car rental location, and observe road
signs etc. when entering a congestion charging area. You are
responsible for paying such charges, not the car rental company.
It is in your best interests to pre-pay any congestion charge
wherever possible, this will help you save money should you
forget to pay the daily charge, typically £8.00-£10.00.
The fine for non-payment can be as much as £100.00 plus
administration costs.
Can you recommend a good, low cost
hotel or travel site?
Please click on the link below to arrange hotels
or apartments worldwide.
I have a question that is not listed
on this page...
This list contains most frequently asked questions.
If you have question not listed, then please email
us and we will endeavour to respond to
your query within one hour during office hours GMT.
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