Frequently Asked Questions...

Here you will find some of the questions that we are often asked. Naturally, if you do not find the answer to your question here please feel free to contact us.

Click the plus arrow to expand the answer and the minus sign to contract it.

Contract All | Expand All

What do your car rental charges include?

Unlimited mileage, insurance for collision (CDW), theft (TPC), local, government & airport taxes if applicable, airport premium location fees if applicable, 24 hour breakdown recovery, road fund licence, one-way fees if booked as a one-way hire and VAT.

What do your car rental charges not include?

Insurance damage excess (£250-£800 refundable deposit swipe on your credit/debit card paid on collection of rental vehicle), full fuel tank purchase, baby/child seats, additional drivers, young driver fees (under 25 only) out of hours surcharge if applicable, home/office delivery & collection if applicable, London congestion charges if applicable.

Can I buy a cheaper annual or daily insurance excess policy?

Yes, we do offer an alternative that can be used all over Europe. An annual policy is only £49.00 or a daily policy is only £4.50.

This can often pay for itself in one trip.Click here for daily insurance or click here for annual insurance.

You can purchase extra insurance on the day of rental from the car rental desk, average cost are £5.50 GBP* per day, £10.00 GBP* per day if less than seven days. This reduces your excess liability to £100.00 GBP.

What do your sports & prestige car rental charges include?

What do your sports & prestige car rental charges not include?

Insurance damage excess deposit £1000-£1500, damage excess waiver option, full fuel tank purchase, baby/child seats, out of hours surcharge if applicable, home/office delivery & collection if applicable, London congestion charges if applicable.

What do your van rental charges include?

Unlimited mileage, insurance for collision (CDW), theft (TPC), local, government & airport taxes, airport premium location fees, 24 hour breakdown recovery, road fund licence, one-way fees if pre booked as a one-way hire and VAT.

What do your van rental charges not include?

Insurance damage excess deposit £600, damage excess waiver option, full fuel tank purchase, baby/child seats, out of hours surcharge if applicable, home/office delivery & collection if applicable, London congestion charges if applicable.

What documentation do I need when picking up my car rental?

You MUST bring:

A valid, current, full driving licence (and paper counterpart for UK new photo licences) for each intended driver
Driving licence that must be valid for driving in the UK
Photo ID for each intended driver e.g. Passport or Photo Driving Licence
A valid credit or debit card for security and damage/fuel deposit (£250-£600 payment by credit/debit card on collection of rental car)

Driving Licence: All drivers must produce both parts (if applicable) of their full, valid British / EU / international driving licence which must have been held for at least 12 months.

International and non UK residents driving licences are widely accepted. It is the driver's responsibility to ensure that they have the appropriate driving licence for use in the UK.

The fourmotion.com reservations department must be advised of you have any current endorsements at the time of booking, when booking on-line there is a form to fill in if you have any endorsements you need to notify us of, failure to notify us could result in refusal of the car to the hirer. Please be advised that no refunds will be given for rentals rejected due to non-production of a valid driving licence. Photocopied or faxed licences cannot be accepted, the car rental office can contact the DVLA if you are a UK resident and have lost or forgotten your driving licence, this can be performed Monday - Friday 08.30 - 20.30 Saturday 08.30 - 17.30 only.

Is there an excess waiver available for the Sports & Prestige cars?

Insurance excess = £1000.00 GBP credit card imprint required on pick up.

Insurance excess waiver (available at the car rental desk on pick-up at a cost of £10.00 GBP* per day). This reduces your excess liability to £500.00 GBP.

Alternatively, you can purchase a cheaper option through insurance4carhire.com* (*some exclusions apply - please check with insurance4carhire.com).

Can I hire a Satellite Navigation Unit?

Yes you can hire a portable Satellite Navigation unit for any location at competitive rates by clicking on the banner below.

What are your opening hours?

Our car hire Reservations Department is open 08:00–20:00 7 days per week. We also operate an emergency service that monitors all messages left on our telephone messaging systems. All other UK Car Rental locations are open at different times. A full list is available here

When do you charge my credit or debit card?

We take a small pre-payment from the credit or debit card supplied, this pre-payment is used to book and confirm your reservation. We then send your arrival or pick-up details and car rental voucher detailing any payments you have made. The balance is then payable on arrival at the car rental desk.

What if I need to change or cancel my car rental reservation?

If you need to cancel or change your car hire reservation we will do this free of charge. There are no additional fees for changing car hire bookings unless you are extending your booking which, in turn, will incur additional costs. Please allow at least 24 hours notice to make changes your reservation.

What if I need to cancel and you have already charged my pre-payment?

All pre-payments will be refunded in full if the cancellation is within 72+ hours of the booking start time. Alternatively, your pre-payment can be held against a future booking with Fourmotion.com with no time constraints.

What is your additional driver charge?

Additional driver fee is £7.99 inc VAT per day, per extra driver, with a maximum charge capped at £49.99 per driver, per rental Inc VAT.

How much do you charge for young drivers?

Charges vary slightly from supplier to supplier, but the average prices are:

23-24 yrs = £10.50 per day

Some car rental companies may not charge extra, please ask at time of hire.

How much are Baby/Infant seats to hire?

Baby seats cost £10.99 per day, (capped at £70.00 for the duration). We supply seats for ages 9 mths–48 mths / Infant seats / Booster seats 4yrs+ Cost £5.99 per day (capped at £39.00 for the duration).

How do you calculate your car rental days?

All car rentals are calculated on a 24-hour basis from time of pick-up. To avoid any confusion one day is any period of 24 hours, i.e. 0800 to 0800 the next day or 12 noon to 12 noon is 24 hours or one day’s car rental.

Can I take the car hire from the UK to Europe or overseas?

We can arrange extra insurance cover for continental use and breakdown recovery for driving outside of mainland UK. The charge is £65.00 Inc VAT for the duration of your trip. Overseas driving packs include warning triangles, spare bulb kit, and special insurance/breakdown recovery for overseas use. Pre booking is required for this service, if you need a overseas driving pack, please indicate dates of travel and destination country/countries on the booking form*

*Sports Cars, Prestige Cars, Commercial Vans, and 12 seater minibuses are NOT allowed off mainland UK, all other vehicle types are OK to use overseas. Please contact us if you are unsure.

Can I guarantee a particular make or type of car hire vehicle?

Fourmotion.com cannot guarantee a particular make or model of vehicle. The vehicles illustrated within this website or on your voucher/booking form are for guidance only and may be substituted for an alternative, similar or upgraded car (at no extra cost). We will, however, try and accommodate any request for specific vehicles you ask for. If you have booked a Sports or Prestige car, the vehicle you have booked will be requested but not 100% guaranteed.

What type of promotions do you run?

We do run offers from time to time, please keep an eye on the specials offers page see promotional emails.

What if the Car Rental station is insisting I have an upgrade?

Car rental companies may sometimes need to upgrade your vehicle, this should be free of charge unless you have agreed to pay for an upgrade locally. Our regular clients welcome free upgrades.

What should I do if my car rental vehicle breaks down?

All the cars on the fleet are under 9 months old, therefore, breakdowns are rare. However, each vehicle is fully covered for breakdown assistance (please refer to the breakdown recovery information supplied with your car rental information/agreement).

Is it true that congestion charging is enforced in the UK?

Congestion charging in London, England and other cities in the UK has now become common practice. Please take the advice from the car rental location, and observe road signs etc. when entering a congestion charging area. You are responsible for paying such charges, not the car rental company. It is in your best interests to pre-pay any congestion charge wherever possible, this will help you save money should you forget to pay the daily charge, typically £8.00-£10.00. The fine for non-payment can be as much as £100.00 plus administration costs.

I have a question that is not listed on this page...

This list contains most frequently asked questions. If you have question not listed, then please email us and we will endeavour to respond to your query within one hour during office hours GMT.

Quick Quote...

Pickup:

Date:

Return:

Date:

NEWSLETTER & OFFERS...